This page explains how VacHouse handles refunds and returns. VacHouse is a trading entity of VacHouse Pty Ltd, registered in Victoria, Australia.

When you can return an item

• The product is faulty, different from the one you ordered, or arrived late.
• Change of mind: the product must be returned within 7 days of purchase, in the original condition as received. We cannot take back a product that has been used for change of mind.

Postage and exchanges

• Postage for delivery and return is paid by the buyer.
• If the product is sent back because of a mistake in the address, or because no one was available to take delivery, redelivery charges apply.
• No exchange is possible until we receive the original product in the condition it was delivered.
• Replacements or repairs are sent by prepaid postage.

Warranty

Warranty for most products is provided by the manufacturer. We may provide a direct warranty for some products where that is specified. If a product is faulty, please do not use it. Some manufacturers may require original packaging and original proof of purchase for an exchange or refund.

How to return an item

Send returns to:

VacHouse
103 Elm Park Drive
Hoppers Crossing VIC 3029

Phone: 03 9399 9616
Email: info@vachouse.com.au

For dispatch, tracking, and delivery times, see our Shipping and Delivery Policy.